RETURN & REFUND POLICY
Last Updated: June 2026
At Alvaros, we are committed to delivering premium-quality products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Returns can be requested within 14 days of receiving your order.
- Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
- Products showing signs of wear, washing, damage, or alteration are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Final Sale items
- Customized or Personalized products
- Products purchased during special promotional sales (unless defective)
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your payment provider.
Exchanges
We currently offer exchanges only for defective or damaged items. For size changes, customers are requested to place a new order after the original return has been processed.
Return Shipping
Unless the product is defective or an incorrect item was received, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.